Last updated: 13 October 2026
We want you to love what you buy. This policy explains your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
1. Cooling-off period (change of mind)
In terms of section 44 of ECTA you may cancel an online purchase within 7 days of receiving the goods, without reason or penalty. To do so:
- Email info@edwardtwo.co.za with your order number within the 7 days.
- Return the item unused, in its original condition and packaging.
- You are responsible for the direct cost of returning the item.
We will refund the full purchase price within 30 days of receiving the returned goods.
Exception: the cooling-off right does not apply to goods made to your specifications or clearly personalised (for example custom prints, custom colours, sublimated mugs and other items printed with your photo or text), as permitted by section 42 of ECTA.
2. Personalised and sublimated items
Items printed with your own photo, name or text are made just for you, so they can't be returned or exchanged for a change of mind. Please check your spelling and photo carefully before ordering — we print exactly what you submit (or the design proof you approve).
- Our mistake? If the print doesn't match what you submitted or approved, or the item is faulty, we'll reprint it or refund you in full.
- Photo quality: we print the photo you upload. Low-resolution or blurry photos will print blurry; we'll warn you on the product page when a photo looks too small, and contact you if we think it won't print well.
- Cancelling: you can cancel a personalised item for a full refund until printing starts. Once printing has started we may deduct the cost already incurred, as allowed by section 17 of the CPA.
3. Defective goods
Under section 56 of the CPA, if an item is defective or not of good quality, you may return it within 6 months of delivery for a repair, replacement or refund — your choice. We cover the return shipping for defective items.
Note that 3D-printed items (marked as such on the product page) naturally show fine layer lines and may have minor surface variations. These are characteristics of the process, not defects.
4. Wrong or damaged items
If we sent the wrong item, or it arrived damaged, let us know within 7 days of delivery with a photo and we'll make it right at no cost to you.
5. Cancelling before shipping
You may cancel an order that has not shipped by emailing us. If printing has already started on a made-to-order item, or a special import was ordered just for you, we may deduct a reasonable cost already incurred, as allowed by section 17 of the CPA.
6. How refunds are paid
Refunds are paid back to the original payment method via Yoco. Depending on your bank, it can take 5–10 working days for the refund to reflect.
7. Contact
EdwardTwo Veloura Collective · info@edwardtwo.co.za · 0718796640